Refund policy

At Luxevanta Fashion, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This policy outlines the conditions, timeline, and process for returns, refunds, and exchanges.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unworn, unwashed, unused, and in the same condition that you received it.

  • The item must have all original tags attached and be in its original packaging.

  • You must provide the receipt or proof of purchase (such as your order confirmation number).

2. Non-Returnable & Final Sale Items

Certain items cannot be returned for hygiene and safety reasons:

  • Gift cards

  • Final sale or clearance items

  • Intimate apparel or innerwear (if applicable)

If an item is sent back without prior approval or return authorization, it will not be processed.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our support team via email at support.luxevantafashion@gmail.com or call us at +1 3362737083.

  2. Provide your Order Number and the Reason for Return.

  3. If your return is accepted, our team will provide you with instructions on how and where to send your package.

4. Return Shipping Fees & Restocking

  • Defective, Damaged, or Wrong Items: If you received a damaged, defective, or incorrect product, Luxevanta Fashion will cover 100% of the return shipping cost or issue a free replacement.

  • Customer Remorse / Preference Changes: If you are returning an item because you ordered the wrong size, color, or simply changed your mind, the customer is responsible for the return shipping costs.

  • Restocking Fees: We do NOT charge any restocking fees.

5. Damaged or Incorrect Orders Upon Arrival

Please inspect your order upon receiving it. If the item is defective, damaged, or if you receive the wrong item, contact us immediately within 48 hours of delivery at support.luxevantafashion@gmail.com with photos of the damaged item so that we can resolve the issue right away.

6. Refunds Process & Timelines

  • Inspection: Once we receive your returned item at our physical facility, we will inspect it and notify you via email regarding the approval or rejection of your refund.

  • Processing: If approved, your refund will be automatically processed back to your original payment method within 5 to 7 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some processing time before your refund is officially posted.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Helpful Links & Related Store Policies

Explore our other store pages for more information:

9. Store Contact Information

If you have any questions regarding returns or refunds, please reach out directly to our store support: